At Egregies LLC, we strive to provide efficient and reliable shipping services for our customers. Please review our shipping policy outlined below:
- Shipping Methods: We offer various shipping methods to accommodate different customer preferences and requirements. The available shipping methods will be displayed during the checkout process, and the customer can select their preferred option.
- Shipping Rates and Fees: Shipping rates and fees are calculated based on the destination, weight, and dimensions of the package, as well as the selected shipping method. The customer will be provided with the total shipping cost before finalizing their order.
- Delivery Time: The estimated delivery time will depend on the chosen shipping method and the destination. Please note that delivery times may vary due to factors beyond our control, such as customs procedures and unforeseen delays during transit.
- Shipment Tracking: Once the package is shipped, we will provide the customer with a tracking number, allowing them to track the progress of their shipment online. The tracking information will be accessible through our website or via the designated shipping carrier’s website.
- International Shipping: We offer international shipping services to various countries. However, please be aware that additional customs duties, taxes, or import fees may apply, depending on the destination country’s regulations. Any such charges are the responsibility of the customer.
We want our customers to be fully satisfied with their purchases. If for any reason you are not completely happy with your order, please review our return policy below:
- Eligibility: To be eligible for a return, the merchandise must be in its original condition, unused, and undamaged. The customer must initiate the return process within 5 days from the date of delivery.
- Return Process: To initiate a return, the customer should contact our customer support team and provide the order details and reason for the return. Our team will guide you through the return process, including providing a return authorization if applicable.
- Return Shipping: The customer is responsible for the return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method and obtaining proof of shipment.
- Refund or Exchange: Once the returned merchandise is received and inspected, we will notify the customer regarding the approval or rejection of the return. If approved, the customer may choose between a refund or an exchange for an eligible item of equal value.
- Refund Processing: If a refund is approved, it will be processed using the original payment method within 10 business days. Please note that shipping fees and any applicable taxes or duties are non-refundable.
- Non-Returnable Items: Certain items may be exempt from our return policy due to hygiene reasons, custom-made products, or other specific circumstances. These exceptions will be clearly communicated to the customer before the purchase.
Please note that this shipping and return policy is subject to change without prior notice. It is recommended to review the policy periodically for any updates. For more detailed information or specific inquiries, please contact our customer support team.
By making a purchase with Egregies LLC, the customer acknowledges that they have read, understood, and agreed to our shipping and return policy.